Mobile learning company gets Monarch approval

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Monarch Airlines give seal of approval to training company

Already over 85% of people access the internet using mobile devices and this figure is set to rise.

What used to be just a phone is now also a TV or a radio, this is technology people are comfortable with.  Its also a great learning environment,  it’s called mobile learning.

  • Head of group learning, development and talent at Monarch, Dean Giles, had this to say:

    Customer service is a battleground for market share. The fundamentals of service excellence start and end with our employees and this is why, in 2013, we successfully introduced the WorldHost Principles of Customer Service programme through all levels across the organisation.



WorldHost customer service training was used at the London Olympics and since has become an industry standard.  WorldHost M-Learning, developed by People1st and local company Coffee Cup Training, is an embedded learning course delivered direct to students tablets and smart phones anytime, anyplace, anywhere they need it.

  • John Reynolds Managing Director of Coffee Cup Training said:

    Learning face to face is important but it’s what happens after class that really counts.  Embedding what has been learnt over twelve months adds value to the original learning investment and makes learning stick


  • John REynolds


  • Simon Tarr, chief executive of People 1st, says:

    WorldHost M-Learning is an innovative and fun way of making sure staff training impacts on your business in a positive and productive way whilst giving employees the skills and knowledge they need to become a valued member of the team.

    It has provided an engaging learning experience for employees at a time and place that suits them. In addition, it is connecting employees with the support, expertise and resources they need.

  • Simon Tarr

  • John Reynolds adds:

    Lifestyle programmes, cooking,  gardening, DIY  are some of the most popular on TV.  People like to learn this way.  The WorldHost M-Learning Course is all in video.  Add our learning management system that allows a business to see exactly how the learning is progressing and you have a very powerful business tool.



    People 1st is the workforce development expert for the hospitality, tourism, travel, passenger transport and retail industries and works in partnership with employers to develop solutions that increase performance through people.
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About the Author


John is a Sony Award winning journalist, presenter and producer. He has worked in traditional broadcast environments both in radio and TV. He has been involved in the internet since God was a boy or girl, depending on your point of view, and can remember when we all got excited about the fact that Netscape could blink text! He is a qualified teacher and lecturers in digital media. He has trained journalists in the BBC in media production and editing. He has worked in PR and marketing with most of the major brands. Built and won awards for on-line communication solutions. He is also a qualified Seventeenth Edition Electrical Engineer. It’s a long story... This year he became a qualified WorldHost Trainer. Now he is the MD of Coffee Cup Training. “I would like to think with my experience and ability in communication I can bring something new and exciting to the training environment”. Please feel free to comment on anything and if you have something to offer others we would like to hear from you.

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