Reference should be made to the loading arrangements for the types of trains in use with CrossCountry Trains.

When it becomes necessary to utilise trolleys, roll cages or other wheeled units to move a consignment from a vehicle to the platform, the following generic rules must be adhered to:

  • They should not be loaded if considered defective
  • Maximum load weight must not be exceeded
  • They should not be loaded to a height such that vision is obscured when moving
  • Brakes must ALWAYS be applied when stationary, especially on the platform awaiting the train
  • They should NEVER be left unattended

Station Generic Risk

Station Generic Risk

Station Generic Risk

Large packages should not be carried if vision becomes obscured; Don’t attempt to move large packages unless you have a clear view of the way ahead.  If in doubt use a trolley.


Likewise wheeled consignments should be handled in a way to ensure that you have a clear view all around.

Its your responsibility to ensure you are using the correct lifting and handling techniques

Lifts should always be used when handling large or awkward consignments. 

ICRF and CrossCountry Trains will not be held responsible for any loss or injury caused by a couriers’ failure to observe correct procedure.

Neither you or your consignments should not be within 1.5m of the platform edge until an incoming train has come to a complete standstill and doors have been unlocked.

Station Generic Risk

All personnel responsible for handling pathology samples & medication must be trained in the use of spill kits. 

All couriers MUST carry a spill kit with them at all times and clean up any spills. 

In the highly unlikely event of a spillage, or suspected spillage, in accordance with spill procedure; you should assist station and on-train staff if required.

In the case of damage to a pathology consignment it MUST be reported to ICRF control IMMEDIATELY