At NO TIME should any consignment, or part of a consignment, be left unattended anywhere on the station as this is likely to trigger a security alert. For large consignments couriers should consider contacting the control office and requesting additional personnel to assist. ICRF will generally advise in advance when this is necessary.
Couriers are expected to comply with any health & safety instructions or other requests made by station/on-train staff: at all times they are expected to operate with due consideration for other station/train users and should not do anything to compromise the safety and integrity of passengers, their property and station buildings and fixtures.
All consignments MUST be labelled with an ICRF consignment label with the correct code for the train being loaded
If for any reason an item is dropped onto the track UNDER NO CIRCUMSTANCES should personnel attempt to retrieve it.
This should be brought URGENTLY to the attention of station personnel who will initiate procedures to deal with this situation
If an accident occurs on the station or train – an injury to a member of the public or damage to station infrastructure or rolling stock – then STATION and/or TRAIN STAFF MUST be informed immediately so that incumbent plans for dealing with such eventualities can be implemented.
ICRF Control should also be informed.
All accidents or injuries (however minor) MUST be reported to the control office and entered into the Accident Book.
Train operators have a set procedure for dealing with emergencies and security issues. In the first instance couriers and other ICRF personnel should alert station staff and follow any instructions given:
if station staff are not present then the fire alarm should be activated and the fire brigade called or the police alerted for security issues.
Station staff must then be located and informed of actions taken.